Updated March 24, 2020
At Tuff Shed, the safety of our customers, employees and subcontractors is always one of our highest priorities. As communities continue to understand and deal with the impact of the coronavirus (COVID-19), I wanted to share with you the measures Tuff Shed is undertaking to ensure the protection of our employees, customers, and our communities.
We are closely monitoring the developments nationally and locally. Our team regularly meets to discuss the safety and health of our employees and customers. We are regularly evaluating our policies and procedures during this period.
Several weeks ago, we increased our cleaning and disinfecting efforts in every location — including a daily disinfecting wipe down of all frequently touched surfaces like countertops, tables, chairs, door handles, etc. We are ensuring that hand sanitizer is available in all our facilities. We take the temperature of our team members at the beginning of their shift – and employees with a fever are sent home. We ask all our employees who show symptoms or come into contact with known-infected individuals to stay home and follow the CDC guidelines to prevent the spread of the infection.
In most areas, our factories remain open for business, as we qualify for exceptions to local and state “shelter in place” orders. We also have begun to focus our delivery and installation efforts on essential building projects. In the past week we have delivered buildings in multiple cities to healthcare facilities that will use those buildings as part of their daily employee screenings or for storing supplies used for COVID-19 testing completed outside the hospital. We’re also being a resource for groups combatting homelessness. For example, the Mayor of Sacramento on March 19, 2020 asked us to produce as many homeless shelters as we can, as fast as we can, according to a city-approved design. If our factories are closed as non-essential businesses, we will be unable to meet this type of demand which is increasing daily.
Our sales teams remain available to all customers, using virtual appointments and our state-of-the-art online building configurator. At homedepot.com/tuffshed, customers can configure a building and finalize their transaction, or simply save their quote. It’s simple and can be completed in the comfort and safety of the customer’s home. Our sales teams remain at the ready to help customers over the phone or via email.
Professional on-site installation of our buildings has always been a key benefit to Tuff Shed customers. I want to reassure you that our installers are being trained on social distancing rules, they will never enter your homes during installation, and we are instructing them to carry hand sanitizer and disinfectant wipes. All paperwork, approvals, plans, transactions, payments, and signatures can all be done remotely/virtually via email links.
At Tuff Shed, our hearts go out to anybody impacted by this outbreak. We truly value your business and plan to take all necessary steps to ensure our facilities are sanitary, and a safe place to shop and work. Again, the health and safety of our customers, employees, subcontractors and our communities is one of our highest priorities and we’re committed to doing our part to help keep you safe.
President and Chief Executive Officer