Customer Service

TUFF SHED Customer Service

Our knowledgeable customer service staff is standing by to answer your questions 7 days a week.

Hours:
Mon to Fri - 8 AM to 8 PM (CT)
Sat - 9 AM to 6 PM (CT)
Sun - 10 AM to 6 PM (CT)

You may also call after regular business hours and leave a message for a Customer Service Representative to contact you.

Simply give us a call at:
1-888-TUFF-SHED (883-3743)

How to Order

Call. Email. Visit. We understand people have busy schedules. That's why we have three ways for you to place your order.

Call us at 1-888-TUFF-SHED (883-3743). Our operators are standing by to take your order seven days a week.

Email us your order. Simply complete the order selection process in the building model section of this website. A customer service representative will call you to confirm final details of your order. Email orders are not final until this follow-up conversation takes place.

Visit your local Home Depot store. See a Home Depot associate at the Special Services Desk, where they can place your order, and show you color samples.

Frequently Asked Questions

  1. Do I need a concrete slab for a TUFF SHED storage building?No, in most cases. While garages do require a concrete slab, our exclusive steel joist system has more than adequate strength and moisture resistant qualities to provide a solid foundation for your shed on most ground surfaces. Only when your shed is to be located in an area that is below the grade of the rest of your yard should a concrete pad be considered for extra height and drainage. If your intended use for the building requires a concrete floor due to the weight or type of materials to be stored in it, a concrete pad may be ordered from a professional contractor. Call 1-888-TUFF-SHED (1-888-883-3743) for exact specifications for proper fit and to ensure long term weatherproofing and user satisfaction.
  2. Is this a kit building?Except for the Keystone Series™ KRK-600 (kit) model, TUFF SHED Keystone Series™ and Sundance Series™ buildings are part of the Home Depot Expert Installation program, and include delivery and installation of the product by TUFF SHED® at no additional cost.
  3. Is there any assembly cost?There is NO additional assembly cost on installed models (all but the Keystone Series™ KRK-600 Model). All construction costs are included in the base price, except for work done outside the normal installation process such as hauling away an existing structure or debris, site leveling, etc.
  4. What about accessories?There are numerous accessories available for each Sundance Series and Keystone Series building model. For more information and pricing on the accessories available for each building model, please refer to the "Building Model" tab on this website.
  5. What kind of siding do you use?We use a durable and solid, premium siding with a 30-Year Limited Warranty. Its vertical grooves and deeply embossed wood grain face will provide the look and feel of quality for many years.
  6. What kind of roof will I get on my shed?Our proven construction materials and methods are the same ones used in most homes. The rafters are precut 2"x 4"s positioned over the wall studs and joined at the center with 2"x 4" steel truss plates on both sides. This assures maximum load capacity and weight distribution. Roof decking is 7/16" OSB covered with asphalt/fiberglass composition Owens-Corning® 3-tab shingles (optional on KRK-600 Kit Model) which carry a manufacturer's 20-Year Warranty. Sundance Series products include #15 asphalt/felt vapor barrier between the roof decking and shingles, and a baked enamel formed steel drip edge to protect the edge of the decking from weather and to support the shingles edges from breakage. Keystone Series products include a galvanized steel drip edge, but no felt paper. Shingles are optional on the KRK-600 (kit) model, and must be purchased separately.
  7. How long must I wait for my building to be delivered?Delivery times typically vary between 1 and 6 weeks due to seasonal demands. After you purchase your shed from The Home Depot, your nearest TUFF SHED factory will receive a notice of your order, prompting TUFF SHED representatives to contact you to coordinate a date for installation/delivery. The call that you receive will include questions about your selected site and its readiness for the build. Your personal schedule and your site preparation are important factors in determining the actual delivery/installation. Delivery and Installation days are Monday thru Friday except holidays. We ask that someone responsible be at home on the day of the build to help determine the exact location of the building and sign the final paperwork upon completion.
  8. How many hours will the builders be on my property?For installation of storage sheds, you can typically expect the builders to finish and clean up the job site in less than a day's time (8 hours). Floor joists, doors, wall sections and rafters are pre-cut or assembled before delivery to expedite the actual build and to assure that the building is square and weather-tight. If you chose to have your building painted by TUFF SHED, all exterior surfaces and edges will be painted prior to assembly to provide maximum protection once erected. Choosing the "with paint" option allows you to "move in" and enjoy the benefits of ownership from the moment the builders finish their work. In markets where they are available, garages and cabin shells can take considerably longer, depending on the scope of work involved. For these custom projects, be sure to ask your TUFF SHED representative about projected start dates and completion schedules.
  9. What are the delivery charges?The first 30-miles from the Home Depot store nearest to the building installation site are free. Any one-way miles beyond the 30-mile radius from The Home Depot store where you purchased the building will be charged at a rate of $2.00 per mile. Additional charge is $5.00 per mile for any one-way miles traveled off-highway.
  10. Can I purchase this product with my home depot card?Yes, depending on your personal credit limit and present balance. If your choice exceeds your current limit, you may call the phone number printed on the back of your Home Depot Card and request a raise in your credit limit. Monthly payments shown on this site are for purchases made with a Home Depot Credit Card, and are subject to change based on rules governing the Home Depot Credit Card program.
  11. Will I need to get a permit for this building?This depends on the local building department regulations and what they have determined as the square foot limitations for on-site buildings within their jurisdiction. The customer is responsible for obtaining and paying for any required permits. Permit costs are determined by local building departments. Garages and cabin shells almost always require a building permit. Smaller storage sheds and sheds installed on rural building sites are less likely to require permits. Permit regulations vary according to location, and the customer should consult with the local governing body in the area where the building is to be constructed. Additionally, there may be covenants in your neighborhood regarding acceptable building size, style, height, location, etc. that should be considered as well.
  12. What should I do before the delivery?Research and be able to provide compliance to any and all neighborhood covenants and obtain the required permits. Then determine where your property lines are, and select an appropriate building site. Finally, you need to prepare a "clean and level" build site. This step is the most important and lasting impact that you can have on your building project. It is best if the site is located in a high spot of the yard to provide drainage away from your shed. If you have to "build up" a site be sure that the soil is tamped or compacted to avoid later settling. Provide at least 24" of workspace between your shed and any fences, trees or other immovable objects, on all sides and above. If your build site is not clean and level, our only choice is to "shim" the foundation with concrete blocks and shims that can detract from the appearance of your shed.
  13. What does "clean and level" mean?"Clean" means that the build site, the surrounding area and the pathway to and from where the delivery vehicle parks and the build site are clear and free from all obstructions, debris, boulders, branches, animal droppings, etc. To attain the maximum performance from your TUFF SHED building, the structure needs to be built on a "level" site. For our building construction purpose, "level" is defined as the entire build site surface being leveled to within 4". This means that throughout the entire build site surface, the highest point to the lowest point is no more than 4".
  14. What type of warranty comes with the building?TUFF SHED stands behind its products, and offers warranty coverage varying in scope on its different products. Sundance Series storage buildings, garages and cabin shells come with a 5-Year Limited Warranty that covers material defects and workmanship. Where available, Sundance Series carports are covered by a 1-Year Limited Warranty on material defects and workmanship. TUFF SHED Keystone Series storage buildings include a 1-Year Limited Warranty covering material defects and workmanship (on installed models only). Some materials, such as siding and shingles have their own manufacturer's warranty that may exceed the TUFF SHED warranty.
  15. How do I register my warranty?If you've recently purchased a TUFF SHED building, you can register your warranty on-line with your building serial number by clicking on this question, or you can wait for one of our customer service representatives to contact you within a few weeks after building installation. You may also contact a customer service representative for this purpose by phone by dialing 1-888-TUFF-SHED (1-888-883-3743). During this process, we'll not only register your warranty, but also ask you how we did from a customer satisfaction standpoint.
  16. Who do I call should I have a warranty claim?Should you experience a problem with your building which is covered by warranty, simply call our Customer Service Center at 1-888-TUFF-SHED (1-888-883-3743). Detail the problem so they may adequately plan for the warranty repair. They will relay this information to the TUFF SHED factory nearest you to coordinate the appropriate repair/solution. If you chose not to have TUFF SHED paint your building, keep in mind that you will need have proof (i.e. dated receipts for labor and/or materials) that you painted your building within 90 days of its installation, in order for your warranty to be in effect.