Frequently Asked Questions

Do I need a concrete slab for a TUFF SHED storage building?

This can vary by market. Some markets require anchors set in concrete, while others do not. Our customer service center agents and local sales representatives can help answer these questions definitively. For our typical single story storage buildings, you won't need a concrete foundation. Our floor joist systems have more than adequate strength and moisture resistant qualities to provide a solid foundation for your single story shed on most ground surfaces. Only when your shed is to be located in an area that is below the grade of the rest of your yard should a concrete pad be considered for extra height and drainage. If your intended use for the building requires a concrete floor due to the weight or type of materials to be stored in it, a concrete pad may be ordered from a professional contractor. Typical Sundance and Keystone Series storage buildings come with a foundation that is designed to: a) sufficiently support the load of the building; b) resist insect and moisture damage; and c) lift the floor decking off the ground. A concrete foundation IS required for garages and is recommended on larger TUFF SHED buildings that have a second story (i.e. TR-1600 & TBD-800). Call 1-888-TUFF-SHED (1-888-883-3743) for exact specifications for proper fit and to ensure long term user satisfaction.

Is this a kit?

No. TUFF SHED Keystone Series™ and Sundance Series™ buildings include installation of the product by TUFF SHED® at no additional cost.

Is there any assembly cost?

There is NO additional assembly cost on installed models. All construction costs are included in the base price, except for work done outside the normal installation process such as hauling away an existing structure or debris, site leveling, etc.

What about accessories?

There are numerous accessories available for each Sundance Series and Keystone Series building model. Being able to customize your project is a big advantage of buying a TUFF SHED.

What kind of siding do you use?

We use premium LP® SmartSide® OSB siding that is covered by a manufacturer's 50-Year Limited Warranty. Its vertical grooves and deeply embossed wood grain face will provide the look and feel of quality for many years.

What kind of roof will I get on my shed?

Our proven construction materials and methods are the same ones used in most homes. The rafters are precut 2"x 4"s positioned over the wall studs and joined at the center with 2"x 4" steel truss plates on both sides. This assures maximum load capacity and weight distribution. Roof decking is 7/16" OSB with a baked enamel steel drip edge attached to the perimeter to protect the edge of the decking from weather and to support the asphalt/fiberglass composition Owens-Corning® 3-tab shingles from breakage. Sundance Series products also include #15 asphalt/felt vapor barrier between the roof decking and shingles.

How long must I wait for my building to be delivered?

Delivery times typically vary between 1 and 6 weeks due to seasonal demands and the type of building purchased. After you purchase your building from The Home Depot, your nearest TUFF SHED factory will receive a notice of your order, prompting TUFF SHED representatives to contact you to coordinate a date for installation/delivery. The call that you receive will include questions about your selected site and its readiness for the installation. Your personal schedule and your site preparation are important factors in determining the actual delivery/installation. Delivery and Installation days are Monday through Friday, except on holidays. We ask that someone responsible be at home on the day of the build to help determine the exact location of the building and sign the final paperwork upon completion.

How many hours will the builders be on my property?

For installation of storage sheds, you can typically expect the builders to finish and clean up the job site in less than a day's time (8 hours). Floor joists, door, wall sections and rafters are pre-cut or assembled before delivery to expedite the actual installation and to assure that the building is square and weather-tight. If you chose to have your building painted by TUFF SHED, all exterior surfaces and edges will be painted prior to assembly to provide maximum protection once erected. Choosing the "with paint" option allows you to "move in" and enjoy the benefits of ownership from the moment the installers finish their work and hand you the keys. Garages, and in markets where they are available, Recreational Buildings and Cabin Shells can take considerably longer, depending on the scope of work involved. For these more custom projects, be sure to ask your TUFF SHED representative about projected start dates and completion schedules.

What are the delivery charges?

The first 30-miles from The Home Depot store nearest to the building installation site are free. Any one-way miles beyond the 30-mile radius from The Home Depot store where you purchased the building will be charged at a rate of $2.00 per mile. Additional charge is $5.00 per mile for any one-way miles traveled off paved road.

Can I purchase this product with my Home Depot Credit Card?

Yes, depending on your personal credit limit and present balance. If you purchase price exceeds your current limit, you may call the phone number printed on the back of your Home Depot Card and request a raise in your credit limit. Credit promotions indicated on this site subject to rules governing the Home Depot Credit Card program. Details can be found at www.homedepot.com.

Will I need to get a permit for this building?

This depends on the local building department regulations and what they have determined as the square foot limitations for on-site buildings within their jurisdiction. The customer is responsible for obtaining and paying for any required permits. Permit costs are determined by local building departments. Garages, Recreational Buildings and Cabin Shells almost always require a building permit. Smaller storage sheds and sheds installed on rural building sites are less likely to require permits. Permit regulations vary according to location, and the customer should consult with the local governing body in the area where the building is to be constructed. Additionally, there may be covenants in your neighborhood regarding acceptable building size, style, height, location, etc. that should be considered as well. For customers in Florida and Coastal Carolina, a permit processing fee of $250 will be automatically added to the base price of your building at the time of purchase. This permit processing fee covers the acquisition of the local building permit. This includes building permit, standard engineered drawings and a professional site evaluation. In some cases, additional permits/documentation may be required by your local municipality. In these cases, an additional fee corresponding to the cost of the additional permit(s) will be added to your order.

What should I do before the delivery/installation?

Research and be able to provide compliance to any and all neighborhood covenants and obtain the required permits. Then determine where your property lines are, and select an appropriate building site. Finally, you need to prepare a "clean and level" build site. This step is the most important and lasting impact that you can have on your building project. It is best if the site is located in a high spot of the yard to provide drainage away from your building. If you have to "build up" a site, but sure that the soil is tamped or compacted to avoid later settling. Provide at least 24" of workspace between your building and any fences, trees or other immovable objects, on all sides and above. If your build site is not clean and level, our only choice is the "shim" the foundation with concrete or wood blocks that can detract from the appearance of the building.

What does "clean and level" mean?

"Clean" means that the installation site, the surrounding area and the pathway to and from where the delivery vehicle parks and the installation site are clear and free from all obstructions, debris, boulders, branches, animal droppings, etc. To attain the maximum performance from your TUFF SHED building, the structure needs to be built on a "level" site. For our building installation purpose, "level" is defined as the entire installation site surface being leveled to within 4" This means that throughout the entire installation site, the highest point of the ground surface area to the lowest point is no more than 4".

What type of warranty comes with the building?

TUFF SHED stands behind its products, and offers warranty coverage varying in scope on its different products. Sundance Series storage buildings, garages, and recreational building come with a 5-Year Limited Warranty that covers material defects and workmanship. TUFF SHED Keystone Series storage buildings and Cabin Shell Series buildings include a 1-Year Limited Warranty covering material defects and workmanship. Some materials, such as siding and shingles have their own manufacturer's warranty that may exceed the TUFF SHED warranty. Display building purchases also include warranty coverage, with the warranty on displays covering defects in workmanship and materials with regard to the roofing and siding only.

How do I register my warranty?

You don't need to fill out a card, although we'd love it if you took our post installation survey, that we'll email you've given us a valid email address (we'll call you if we don't have your email). You may also contact a customer service representative for this purpose by phone by dialing 1-888-TUFF-SHED (883-3743). During this process, we'll register your warranty and ask you how well we did from a customer satisfaction standpoint. At this point, if there is anything that would prevent you from giving us a Perfect 10 score, please let us know how we can do better.

Who do I call should I have a warranty claim?

Should you experience a problem with your building which is covered by warranty, simply call our Customer Service Center at 1-888-TUFF-SHED (883-3743). Detail the problem so they may adequately plan for the warranty repair. Customer Service agents will relay this information to the TUFF SHED factory nearest you to coordinate the appropriate repair/solution. If you chose not to have TUFF SHED paint your building, keep in mind that you will need to have proof (i.e. dated receipts for labor and/or materials) that you painted your building within 90 days of its installation, in order for your warranty to be in effect.

FREE Delivery & Professional Installation

As it relates to the process of how a shed or garage makes it into a customer's backyard, these simple words make a big difference. There are many advantages to purchasing a TUFF SHED building through The Home Depot, but our approach to delivery and installation separates us from the typical shed or garage contractor. Our approach includes these great benefits:

  • Delivery* and installation included in building price
  • Installation by trained and "badged" professionals
  • Quicker installation than stick built structures
  • More building placement options
  • Less wear and tear on the customer's property

One great advantage of purchasing a TUFF SHED building through the Home Depot is that there isn't an extra charge for delivery* or installation. In every case, installation of a TUFF SHED building is free, and as long as the installation site is within 30 miles of The Home Depot store where the purchase was made, delivery is free as well.

Another great reason to purchase a TUFF SHED building at The Home Depot is the peace of mind that comes with knowing that not just anyone will handle delivery and installation. Purchase a TUFF SHED product at The Home Depot and your building will be delivered and installed on-site by trained TUFF SHED professionals that have passed vigorous background screenings and been officially badged by The Home Depot. Our installers are schooled in the proper and safe way to assemble our buildings, and make providing "Perfect 10" customer service their mission.

Finally, because of TUFF SHED's construction methods, the installation process for a TUFF SHED building is better for most customers. Our approach is quicker than with stick-building, and when compared with dropping off fully assembled sheds, our approach often provides more options for building placement and typically creates less wear and tear on the customer's property.

TUFF SHED installers arrive at the job site with certain building components such as wall panels, doors and rafters already fabricated. These components are carried, along with other materials to the exact spot where the customer wants their building. This approach typically eliminates the need to drive across a customer's yard, and allows for the building to be assembled quickly and in areas that delivering a completed building wouldn't be possible. No need to remove sections of fencing, destroy expensive landscaping or worry about a truck driving across a septic field. The result of this process is a building true to specifications, typically assembled in a single day, and situated precisely how and where the customer wanted.

*Delivery of TUFF SHED buildings purchased at The Home Depot is free within 30 miles. Additional delivery charge is $2.00 per mile for any one-way miles over the 30-mile radius from The Home Depot store nearest to the building installation site. Additional charge is $5.00 per mile for any one-way miles traveled off paved road.